1. Introduction
LightMakers respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, and protect information relating to creators, creator managers, and platform users.
2. Information We Collect
Account Information
- Name
- Email address
- Phone number
- Profile information
- Login credentials
Creator Information
- Social media usernames
- Creator profiles
- Livestream activity
- Audience metrics
- Performance reports
- Revenue and monetisation information voluntarily provided by users
Manager Information
- Team structures
- Creator assignments
- Management records
- Performance reviews
- Internal notes submitted within the platform
Payment Information
- Billing details
- Subscription information
- Transaction history
Payment information is processed securely by third-party payment providers.
Technical Information
- IP address
- Device information
- Browser information
- Usage analytics
- Cookies and tracking technologies
3. How We Use Information
We use personal information to:
- Provide platform functionality
- Deliver memberships and courses
- Support creator growth
- Enable creator management workflows
- Generate performance insights
- Improve platform features
- Process payments
- Communicate with users
- Prevent fraud and abuse
- Comply with legal obligation
4. Legal Basis for Processing
Where UK GDPR applies, we rely on:
- Contractual necessity
- Legitimate business interests
- Legal obligations
- User consent where required
5. Information Sharing
We do not sell personal data.
We may share information with:
- Payment processors
- Cloud hosting providers
- Analytics providers
- Customer support providers
- Professional advisers
- Regulatory authorities where required by law
6. Data Security
We implement technical and organisational safeguards designed to protect personal information from unauthorised access, loss, misuse, or disclosure.
7. Data Retention
We retain information only for as long as necessary to provide Services, meet legal obligations, resolve disputes, and enforce agreements.
8. Your Rights
Users may have rights to:
- Access personal information
- Correct inaccurate data
- Request deletion
- Restrict processing
- Object to processing
- Request data portability
Requests may be submitted through our support team.
9. International Data Transfers
Where information is transferred internationally, we implement appropriate safeguards to protect personal data.
10. Changes to This Policy
We may update this Privacy Policy periodically.
The latest version will always be available on our platform.
