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Effective Date: July 30, 2026
This Refund Policy explains how refunds are handled for purchases made through LightMakers.
Users may cancel subscriptions at any time.
Cancellation will stop future billing but will not normally result in a refund for the current subscription period.
Access will continue until the end of the active billing cycle.
Digital products including:
are generally non-refundable once access or download has been provided.
Unless a specific guarantee is advertised, course purchases are non-refundable after access has been granted.
Creator management, coaching, consulting, onboarding, and professional services are generally non-refundable once work has commenced.
If a technical issue prevents access to a purchased product or service, we will work to resolve the issue promptly.
Where access cannot reasonably be restored, a refund or credit may be offered.
Users who are charged multiple times for the same purchase should contact support. Verified duplicate payments will be refunded.
LightMakers may issue partial or full refunds at its sole discretion in exceptional circumstances.
Refund requests may be submitted to:
Email: support@lightmakers.app
Please include: